MY CART

After you browse on our web page and you have added the products you wish in your Cart, you can complete your order safe and fast without required sign up. From “My Cart” icon on the top left of the page you can view the products you have added as well as their quantity. If you have added a product and it is not visible in your cart, you can click on Update Cart. If you have a promotional or discount coupon, you can enter the code at this point to apply the discount. By choosing Proceed to Checkout, if you are a new user, you will be asked to fill in the BILLING DETAILS (First Name, Last Name, Address, e-mail etc). Please note that the fields marked with (*) are mandatory.

After you have filled in the above mentioned fields, you can click on the Create an account section and complete your registration (optional) so that you can save your details for future purchases. You will need to enter a password and your e-mail will be used as username. After the order is complete, you will receive a confirmation e-mail with the appropriate guidelines and information on your order. Please note that the payment details cannot be saved in your account.

If you wish to your order to be shipped to a different address from the one that you have entered in Billing details, you simply click on SHIP TO A DIFFERENT ADDRESS and fill in the new information. The mandatory fields are marked with (*).

In the blank field at the bottom of the form you can add comments or important information you want us to know e.g. any special indications regarding delivery so that we can be of assistance.

In the right column, you can view the products you have selected to purchase along with their quantity which is marked as x1, x2 next to each product.

Finally, the shipping cost is calculated according to the region/country you have selected. The total amount includes the product cost and shipping charges.

MY ACCOUNT

This section is available only to registered users. If you have registered to our page, you can click on the My Account icon on the top left of the page. After you enter your username and password you will have access to your recent orders and their status or edit your billing and shipping addresses. In case you have forgotten your password, you can click on “I forgot my password” option and receive an e-mail that will allow you to set a new one.

RETURNS

We carefully pack and check all our products. However, in case of your order contains products which are defective or different from what you have ordered, we will replace them free of charge. To avoid any inconvenience, please kindly check after the delivery of the goods their situation, their packaging and their type in order to detect any obvious defects.

You have the right to return a product within 10 days from the reception date (according to the reception documents). We can accept the default products under the following conditions:

You can return the product only in case you contact us via email: sales@greekhorizons.gr (This email address is being protected from spam bots. You need JavaScript enabled to view it), or in case you contact our customer service on the following number: 0030 – 2831074375.

You have to enclose the original receipt of the purchase.

The products must be in the exact same condition as you received them.